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Privacy Policy

DRONAS 2002, S.L. Unipersonal
Sociedad Unipersonal (Spanish Limited Liability Company)
NIF (Tax ID Number): B-62745765
Companies Register of Barcelona, Volume 34151, Folio 163, Page B-243133, Entry 1

DRONAS 2002, S.L.U. (hereinafter, "Dronas"), owner of the brand NACEX, complies with current laws and regulations regarding the protection of personal data and, particularly with the (EU) REGULATION 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL from the 27th of April 2016, related to the protection of individuals with regard to the processing of personal data and the free circulation of this data and repealing Directive 95/46/CE, Organic Law 3/2018, from the 5th of December, on the Protection of Personal Data and Guarantee of Digital Rights and other legislation that it expounds, as well as Law 34/2011, from the 11th of July, on Information Society Services and Electronic Commerce.

The aim of this Privacy Policy is to provide information about the processing of data of a personal nature that Dronas carries out on the web domain,,, the web page found under it, and its respective subdomains and subdirectories (jointly named hereinafter the "Web Page"), in the Nacex Application, or using data collected on paper (delivery note).

Dronas provides courier services by means of a chain of establishments explicitly set up to do so (the "Nacex Shop Network") and a network of franchise offices that enables the whole of Spain's territory to be covered (the "Franchise Network"). The Franchise Network is made up of companies independent from Dronas, who assume the position of being responsible for handling their own clients, with whom they establish a relationship for providing services, and therefore, may have their own privacy policies and/or Data Protection Officer.

1. Who is responsible for handling data?

The company Dronas, with head offices in Polígono Industrial Nordeste, Calle Energía, 25-29, Sant Andreu de La Barca (08740), with Tax Identification Number (NIF) B-62745765, registered in the Companies Register of Barcelona, Volume 34151, Folio 163, Page B-243133, Entry 1, with the email address, owner of the Nacex brand, is the organization Responsible for handling data.

In order to provide the services, Dronas, in the event of it so proceeding, will communicate the personal data to the Nacex franchise office. belonging to the geographical area for which the provision of services is contracted, and it is they, together with Dronas, who hold the status of being Responsible for the handling of data.

If the user of the Web Page ("the User"), has any comments or questions relating to the handling of data of a personal nature, they may contact the Data Protection Officer for Dronas 2002, S.L.U. at the following address: Calle del Trigo, 39, Polígono Industrial Polvoranca, Madrid (Leganés, Spain, 28914) or by emailing

2. For what purpose do we use the user's data?

The purposes of the data processing are as follows:

· "Pick up Request" Form

Data of a personal nature entered in the "Pick up Request" Form by Users, in the IT system or on the paper format delivery note by the franchise offices, will be included in a "Clients" file and processed, only in order to manage the shipments and provide the interested parties with information relating to the services contracted with Nacex (for example, shipment arrival notifications, the communication of possible incidents, etc.). For further information on the processing of this data, please visit ).

· "Help us Improve" Form

Data of a personal nature entered in the "Help us Improve" Form ( or gathered from an email sent by the User, will be collected in order to handle and attend to the request or information request, complaint, doubt, User claim or for the specific objective indicated on said form or email sent by the user.

· "Job Board" Form

Data of a personal nature entered in the "Job Board" Form (, will be processed in order to take the application into account for possible vacancies or posts that may arise at Dronas and/or any of the Nacex franchise offices that may match their profile and experience. In the event of not consenting to said data communication, please do not submit the completed form.

· "I Want to be a Franchisee" Form

Data of a personal nature entered in the "Job Board" Form ( by the User, will only be processed in order to compile information on interested parties to manage and attend to their interest with regard to becoming the franchisee for an area.

· Communication relating to services, promotions etc. connected with the Nacex brand

In the event that the user expressly authorizes so, by means of marking the corresponding box or via their explicit request, Dronas will keep the User informed about Nacex's activities.

Consent to process the User's personal data and to use it afterwards for sending communications relating to services, promotions etc. connected with the Nacex brand may be revoked at any time. The User will find an email address and/or link at the bottom of every communication sent in order to object. The User may also unregister at any time or communicate their request to Dronas by writing to the address provided in this document.

3. Which personal data do we process?

According to its purpose, at Dronas we may process the following personal data:

- your identification data (for example, name, surname, email address, address (Town/City, postcode, province etc.) signature, ID Card/Passport No., contact telephone no., etc.);

- personal information (for example, date of birth)

- academic and professional information (training, languages, etc.);

- employment details (profession, career history, etc.);

- economic data (providing range of available capital)

Form fields with asterisks(*) are compulsory and failure to fill them in will mean it is impossible to carry out the User's request. We ask the user to please communicate any changes that may occur to the information provided.

The User guarantees and responds, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertakes to keep it duly up to date. The User will be solely responsible, on the grounds of filling in the forms using information that is false, inexact, incomplete, or not up to date, exempting Dronas from any liability in respect thereof.

It is very important that the information provided to us by the User via the free text fields does not contain information that is confidential or especially sensitive, such as: race or ethnicity, ideology or philosophical, political or religious convictions, membership of political parties or trade unions, physical or mental health, biometric or genetic configuration data, sexual orientation, criminal record, Social Security or personal identification number, etc.

If the User provides this kind of information, they accept their own responsibility for the possible risks to their privacy. In the event of detecting this type of information in the "Job Board" or "Do you want to be a franchisee" form, we will go on to delete it from our systems and it will never be taken into consideration during the selection processes.

4. What is the legitimacy for the processing of User data?

The legal basis that legitimizes our processing of the User's personal data may be diverse:

a) Consent

The legal basis is consent for (i) the processing of personal data provided in the forms on the Web Page, and for (ii) the subscription to commercial and promotional communications. The User will be able to withdraw their consent at any time.

b) Legal Obligation

c) Execution of the contract

d) The legitimate interest of those responsible for processing the data in terms of the contact information or post.

5. How long is the User's personal data kept by us?

The User's personal data will be kept for the time required for providing the service requested and/or for the purpose of achieving the objective of the processing. Afterwards, their data will be kept for the time period established by applicable law (such as tax laws, accounting regulations, etc.).

In the case of the personal data provided in the "Job Board" form, this will be destroyed after a period of two years of not being notified of any updates.

6. Disclosure

Personal data may be disclosed or communicated, where appropriate, to the Franchise Network ( in order to comply with the service contracted, such as for its monitoring and control, for attending to the query made, as well as to banking institutions for charging or making payments, to the Tax Authorities where required, Courts or Tribunals, and in any other circumstances contemplated according to applicable legislation.

7. What are the User's rights when they provide us with their data?

Dronas undertakes to respect the confidentiality of the Users personal data and to guarantee that they may exercise their rights over them.

The User may exercise their rights to access, rectify, delete, oppose, limit the use, and, in the event that the processing is carried out by automated/computerised means and, as long as it is technically possible, the right to transfer their data, in compliance with what is established in the GDPR, by contacting, providing a copy of their document/ID Card duly accrediting their identity. The contact information for the Dronas 2002, S.L.U. Data Protection Officer is the aforementioned. The User has the right to make a claim/complaint to the Spanish Data Protection Agency (AEPD) (, if they consider that their rights have been infringed.

A) Right of Access

The User has the right to access the data Dronas has about them.

B) Right of Rectification

The User has the right to rectify the data Dronas already has about them. By actively providing Dronas with their personal data in any way, the User guarantees that it is correct and exact and undertakes to notify Dronas of any change or modification to it. Please remember that, as a general rule, the User must only provide Dronas with their own personal data, and not that of third parties.

C) Right of Deletion

The User has the right to delete their data insofar as it may no longer be required for the purposes Dronas needed to process it for, in accordance with what is outlined above, or when Dronas no longer have the legitimacy to do so.

D) Limit Processing

The User may request that the processing of their data be limited, which means that in certain cases they may ask Dronas to temporarily suspend the processing of the data or keep it for longer than the time needed as may be required.

E) Right to Object

This right, as the name states, means that the User may object to Dronas processing the personal data in the following cases:

- When it is subject to processing based on public or legitimate interest, including profiling:

Dronas will stop processing the data unless it can provide compelling reasons that take precedence over the User's interests, rights, and freedoms, or for making, carrying out or defending claims and complaints.

- When the purpose of the processing is direct marketing, including the aforementioned profiling:

On exercising this right to this end, the personal data will stop being processed for such purposes

8. International Transfer of Data

In the event of contacting Dronas by means of any of the official social network accounts (Facebook, LinkedIn), we inform you that the use of said platforms implies the international transfer of data to Facebook Inc (Facebook), LinkedIn Corporation (LinkedIn), legitimised on the basis of the transferee adopting the standard contractual clauses, in accordance with Decision 2010/87 by the European Commission

9. Information about Cookies

Dronas uses cookies on the Web Page, small text files containing information about your browsing. The User can find more information about the cookies that Dronas uses, their purpose, and other information of interest, via the following link:

10. Right to Modify

Dronas reserves the right to modify the Privacy Policy in order to adapt it to possible new legislation or case law that may come into force, new services that may have implications in the area of data protection, and also practices in the Internet industry. Dronas is fully aware of the use and processing that should be given to the personal data collected. Furthermore, it recognises and guarantees subjection to all existing legal regulations on the matter and undertakes to comply with its duty of confidentiality for data of a personal nature, and its obligation to store it, guaranteeing the adoption of all of the protection and security measures necessary that are available to it, in order to avoid its alteration, loss, improper use, unauthorised access or theft.

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